Terms of service
OVERVIEW
Welcome to OUAI! The terms “we”, “us” and “our” refer to OUAI. OUAI operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). OUAI is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to accurately display our products and services. However, colors and appearance may vary depending on your device and settings.
We do not warrant that the appearance or quality of products will meet your expectations. All product descriptions are subject to change without notice, and we reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. OUAI reserves the right to accept or decline your order at its discretion. Your order is not accepted until OUAI confirms acceptance and processes payment.
Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].
You represent that purchases are for personal or household use only and not for resale.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. Prices do not include taxes, shipping, or customs unless stated otherwise.
You agree to provide accurate and up-to-date billing and payment information and authorize charges incurred under your account.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only. OUAI is not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you upon delivery to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services is owned by OUAI, its affiliates, or licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only. Unauthorized use may violate applicable laws. All rights not expressly granted are reserved by OUAI.
OUAI names, logos, and trademarks are the property of OUAI. Shopify trademarks belong to Shopify.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or content. Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
OUAI is powered by Shopify. All purchases are made directly with OUAI, not Shopify. You release Shopify from any claims related to purchases made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge and accept these policies.
SECTION 11 – FEEDBACK
Any feedback you submit grants OUAI a perpetual, royalty-free license to use it for any purpose. You are responsible for the content and accuracy of your feedback.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Misuse, abuse, infringement, or harmful conduct may result in account termination.
SECTION 14 – TERMINATION
We may terminate your access at any time. Obligations incurred before termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY OUAI, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
SECTION 16 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, OUAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE SERVICES OR PRODUCTS.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless OUAI, Shopify, and their affiliates from claims arising from your use of the Services or violation of these Terms.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and OUAI.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without consent. OUAI may assign freely.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where OUAI is headquartered.
SECTION 22 – HEADINGS
Headings are for convenience only.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to:
support@ouai.com